PRIVACY POLICY
WIFIBALEARES, S.L. (hereinafter, “FIBWI”), in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), hereby informs its customers and users about the policy implemented regarding the processing and protection of personal data of individuals who voluntarily use the forms provided to contract any of the services offered by FIBWI and who provide their personal data for that purpose. This Privacy Policy was last updated in February 2026. FIBWI reserves the right to modify it in order to adapt it to regulatory, technical or administrative changes. Any modifications will be published on this page.
1. Identity of the Data Controller
Controller: WIFIBALEARES, S.L. | Trade name: FIBWI | Tax ID (CIF): B57616351 | Registered office: C/ Sabaters, 13, 07300 – Inca (Illes Balears, Spain) | Telephone: +34 971 94 09 71 | Contact email: info@fibwi.com / attweb@fibwi.com | Website: https://fibwi.live. FIBWI is responsible for the processing of personal data collected through this website and its associated services.
| Field | Content |
|---|---|
| Controller | WIFIBALEARES, S.L. |
| Trade name and Tax ID | FIBWI — B57616351 |
| Registered office and contact | C/ Sabaters, 13, 07300 – Inca (Illes Balears, Spain) | +34 971 94 09 71 | info@fibwi.com / attweb@fibwi.com | https://fibwi.live |
2. Applicable Legal Framework
The processing of personal data is governed by Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and applicable sector-specific regulations in the field of telecommunications and information society services.
3. Principles Applicable to Data Processing
FIBWI processes personal data in accordance with Article 5 GDPR, based on the following principles:
- Lawfulness, fairness and transparency.
- Purpose limitation and data minimisation.
- Accuracy.
- Storage limitation.
- Integrity, confidentiality and accountability.
- Integrity and confidentiality.
- Accountability.
4. Categories of Data Subjects
The processing of personal data may affect website users, current and prospective customers, individuals requesting information or quotations, contact persons of client or supplier companies, users subscribed to informational or commercial communications, and applicants for job vacancies or individuals interested in providing services to FIBWI.
5. Categories of Data Processed
Depending on the relationship with the user, FIBWI may process the following categories of data:
Identification data (name, surname, national ID number (DNI/NIE), where applicable), contact details (postal address, email address, telephone number), and contractual and billing data.
Technical and browsing data (where consent has been provided, in accordance with the Cookies Policy), and data necessary for managing incidents, complaints or technical support. FIBWI does not process special categories of personal data (Article 9 GDPR), except where required by law.
6. Purposes of Processing and Legal Bases
6.1 Performance of a contract or pre-contractual measures (legal basis: Article 6(1)(b) GDPR): management of service registrations, cancellations and modifications; provision, maintenance and communication regarding contracted services; administrative, accounting, tax and technical management; and handling requests for information, quotations or contact.
6.2 Compliance with legal obligations (legal basis: Article 6(1)(c) GDPR): compliance with tax, accounting and commercial obligations, responding to requests from administrative, judicial or regulatory authorities, and compliance with telecommunications regulations.
6.3 Processing based on consent (legal basis: Article 6(1)(a) GDPR): sending commercial communications, newsletters and promotions; conducting satisfaction surveys or promotional studies; and use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
6.4 Processing based on legitimate interest (legal basis: Article 6(1)(f) GDPR): improving service quality and customer experience; conducting internal analyses not based on cookies or tracking technologies; and sending strictly informational communications related to an existing contractual relationship. A legitimate interest assessment has been conducted where applicable.
7. Cookies and Similar Technologies
The use of cookies and similar technologies is governed by the Cookies Policy, permanently accessible from the website footer.
Non-essential cookies are not installed without the user’s prior consent, which may be granted, refused or configured through the designated settings panel.
8. Data Recipients
Personal data may be disclosed only to:
- Public authorities, courts and tribunals, where legally required.
- Financial institutions for payment processing, and technology and service providers acting as data processors, with whom FIBWI has entered into the appropriate data processing agreements in accordance with Article 28 GDPR.
No personal data will be transferred to third parties for commercial purposes without prior consent.
9. International Data Transfers
International data transfers are not envisaged.
Should they occur, FIBWI will ensure that appropriate safeguards are implemented in accordance with Articles 44 and following of the GDPR.
10. Data Retention Periods: personal data will be retained for the duration of the contractual or pre-contractual relationship.
- Contractual and billing data: up to 6 years.
- Data necessary for legal responsibilities: up to 10 years, where applicable.
- Data processed for commercial purposes: until consent is withdrawn. Once these periods have expired, data will be securely deleted or blocked.
11. Data Subject Rights
Data subjects may exercise the following rights: right of access, right to rectification, right to erasure, right to object, right to restriction of processing, and right to data portability.
12. Minors
The website services are intended for individuals over 14 years of age. FIBWI does not knowingly process personal data of minors under this age.
| Right | Content |
|---|---|
| Access | You may consult your personal data included in processing activities carried out by FIBWI. |
| Rectification | You may modify your personal data when it is inaccurate. |
| Erasure | You may request the deletion of your personal data (except where legal obligations apply). |
| Objection | You may request that your personal data is not processed (except where legal obligations apply). |
| Restriction of processing | You may request restriction of processing of your data in the following cases:
|
| Data portability | You may receive, in electronic format, the personal data you have provided and data obtained from your contractual relationship with FIBWI, and transmit it to another entity. |
Requests may be addressed to dpo@fibwi.com, attaching proof of identity. Data subjects may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
13. Security Measures
FIBWI has implemented appropriate technical and organisational measures to ensure the security, integrity and confidentiality of personal data in accordance with Article 32 GDPR. These measures are designed to prevent unauthorised access, alteration, loss or disclosure of personal data, taking into account the state of the art, the nature of the data processed and the risks involved. FIBWI also guarantees compliance with the duty of professional secrecy regarding customer personal data. 14. Updates to the Privacy Policy: This Privacy Policy may be modified to reflect regulatory changes or guidance from supervisory authorities. Any changes will be published on the website.